The profitability at a manufacturing plant was rapidly declining due to the frequency of re-work and mistakes. Safety records were unsatisfactory, and the relationships between supervisors and the front line also needed drastic improvement.
Quite simply, the Plant and HR Managers had one request, “Help us turn things around!” They wanted to develop a new climate where improved communication eliminated re-work and costly mistakes, and promoted innovative solutions.
In the words of the client
“You should really feel good about the work you did with our people…we have led our division in profitability for the last couple of years and we remain well ahead of our other business units. In a recent customer survey, we received high marks for our quality and for the support provided in all areas of technology and service to our customers. We have now broken all previous records on safety. You know how important I feel this is as a measure of our management and team skills. In short, you made a difference to our organization.” Business Unit Manager