Article: What do employees want? Probably not picnic tables

Reprinted with permission. © Office Manager Today 

We trained all the store managers of one of Canada’s largest grocery retailers and taught them how to step into their employees’ worlds to find out what matters most.  Our training was specifically designed to correct a major flaw in the managers’ approach: looking at engagement scores and assuming they knew how to respond to them.  Read more on page 5 of the newsletter...

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