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May
14
Rick Boersma


In my last article, I offered tips to help you build your own innovation “dream team.”

But remember: there’s still a “me” in “team.” Every individual brings with them a different way of looking at things.

As a result, even the most well-intentioned teams can experience conflict.

But don’t despair: conflict is a part of life that will always be there. The trick is in dealing with it so that you energize—instead of deplete—your team.

When building and bringing your team together, consider applying the I.O.U. filter. It helps teams:

  • reap the benefits of an innovation dialogue, and
  • avoid the arguments and emotional tension that can be an unanticipated by-product of diversity.

This diagram shows how the I.O.U. (which stands for Interest, Openness, Understanding) filter works. Print it out and keep it on hand when your team meets to brainstorm!

Happy innovating!

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