Are you worried about losing your best employees?
Some time ago, the CEO of a hospital in the U.S. came to us with that very concern.
Feeling threatened by two shiny new hospitals being built nearby, the CEO asked Juice to “build a moat around my people”—or, in other words, to keep employees from leaving the organization.
Juice immediately went to work to identify people’s intent to leave, surveying them using the Juice Check, and conducting interviews and focus groups to create a plan to retain the hospital’s top talent.
What did we find? According to employees, the most common stumbling blocks in their workplace involved conversation, connection and closing the communication loop.
Building the moat
Over the next year we worked with the hospital’s senior team, managers and supervisors—giving them the necessary skills and tools to:
The following year, employees rated communication as 12% improved—and their intent to leave dropped by a whopping 22%!
Conversation…an investment that really works!
When surveys or focus groups cite “communication” as a needed improvement, we sometimes get “eye-rolling” from leaders—or the ever-popular “I have tried everything; there is nothing we can do about it” comment.
But I can tell you with certainty that if you improve communication—particularly conversation—it can have a positive and powerful domino effect that impacts many Key Performance Indicators (KPIs) including innovation, customer experience and systemic issues.
Simply put, retaining your best talent requires an investment in conversation: one that improves communication and understanding between leaders and teams.
In return, you will see your people not only flourish and want to stay with the organization, but aim to consistently improve business results.
Join the Juice revolution: make every conversation count.
Sign up for your Juice account for FREE access to case studies, ebooks, videos, webinars and other resources to help you significantly enhance communication across your entire organization. Reap the rewards: get your FREE Juice account today.
Co-Founder of Juice Inc, Thought Leader & Author
Co-Founder of Juice Inc.
Vice President, Business Development
Business Development, Juice USA
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