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Aug
14
Alex Somos

“The single biggest problem in communication is the illusion that it has taken place.”—George Bernard Shawcommunication in the workplace

When communicating with colleagues face-to-face, what do you value more: speed, or effectiveness?


In the workplace, people believe they don’t have time to communicate. So they:

  • disseminate information quickly, giving little thought to how their messages are received; and
  • listen inattentively, distracted by everything else going on around them.

Unfortunately, the “need for speed” often leads to major misunderstandings. As a result managers and employees are spending far less time on their work—and 10 times the mind space and energy in repair mode.

It’s exhausting!

But it doesn’t have to be this way. Here’s how to start making changes NOW—and stop the need for putting out fires and repairing relationships.

  1. Stop believing you don’t have time for conversation. That perception drives short-term thinking, drives pushing versus pulling people’s best out, and creates resistance in others—which slows down projects.
  2. Be attentive. When talking with others, avoid the temptation to check your email, text or anything else that may distract you.
  3. Temporarily suspend your agenda. Create space in your brain to make connections to other ideas. We have a tendency to begin formulating responses as a person speaks to us—but in doing so, we don’t necessarily hear everything the person is saying. Restrain yourself from breaking up the flow of conversation in your head—and, instead, listen.
  4. Find value. Try to extract meaning from every interaction you have. Reframe ideas you are exposed to, and consider what they mean not only in your context, but other people’s contexts.

By investing a bit more time upfront to the way you approach conversation, you can be much more nimble and accurate, and—in the long run—more efficient and productive at work.

Does your team need conversation training? Learn more about Juice’s Power of Conversation training program.

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