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Nov
5
Brady Wilson

RU Smarter Survey, Juice Inc - Beyond Engagement, Releasing InnovationIf you’re like the majority, you (and your employees) are probably “smarter” around some people than around others.

At Juice, we’ve asked clients why this is so—and what others do to “dumb them down.” Here are the most common responses we’ve heard:

  • “They shoot me down before I can develop my thoughts”
  • “They dismiss or discount my point of view”
  • “They interrupt or talk over me”
  • “They check out and disengage while I’m talking”

Another question we’ve asked clients is “If the people who make you feel smart get 100% of you, what percentage do the people get who dumb you down?” In most cases, respondents estimate between 30% and 60%.  (To participate in the "R U Smarter Survey?", click here.)

What does that mean? 40% to 70% of their brain power is being left on the table.

When it comes to innovation, that’s a problem. Why? Because it’s that unused brain power that fuels people’s ability not only to come up with breakthrough ideas, but to implement them.

Innovative effort

Consider what happens when a customer complains:

  • The satisfied employee will meet the customer’s need.
  • The engaged employee will meet the need, uncover the root cause, identify the inadequacies of the process, and share them with the manager.
  • The energized employee will do all of the above—then come up with an innovation that gets to the root cause of the issue, and use their influence skills to get the innovation implemented.

It’s energy—innovative effort—that transforms ideas into results, by unlocking and implementing breakthrough ideas.

But the only way you can achieve that is by creating the conditions in which people feel smart.

Interest, openness, understanding

Managers can set the tone for an “I.O.U.” culture in their team by showing employees intense Interest, unguarded Openness, and deep Understanding.

Such a culture can have a profound effect on people for two reasons:

  • It can eliminate the threat out of conversations—removing interference that shuts people down.
  • It can unlock the feel-good hormones that make people smarter—including dopamine and serotonin.

In short, when your team sits around the meeting room table, are comfortable, stress-free and focus-filled, it’s not a stretch to believe that innovation, collaboration and breakthrough solutions will easily flow.

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Brady Wilson

Brady Wilson

Co-Founder of Juice Inc, Thought Leader & Author

Alex Somos

Alex Somos

Co-Founder of Juice Inc.

Jean-Francois (JF) Hivon

Jean-Francois (JF) Hivon

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