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Apr
15
David Donaldson

Learn how to create “innovative energy” in your organization: download The Engagement Paradox today!

Are you in this kind of business limbo?

You want to get more out of your people and your systems, but:

  • there is no way to make your business processes any more efficient than they are now;
  • you can’t reduce your workforce any further than you already have; and
  • you can’t afford to hire more employees.

Common sense dictates that if business processes are more efficient, this will make employees’ jobs less taxing.

But reality tells us otherwise.

Jan
28
David Donaldson

Click here to learn about Juice’s conversation training program, The Power of Conversation!

When your best employees leave your company, they often take a great deal of valuable tacit knowledge with them.

Tacit knowledge is experience-based knowledge—uncodified information that can’t be communicated on intranets or in procedural manuals.

It’s about knowing things like:

  • The best practices of your star salespeople
  • The practical organizational shortcuts necessary to really get the job done effectively
  • Ideas about why your competitors are doing so well
  • The intuition of someone who is particularly skilled at a specific task
Dec
9
David Donaldson

Gain tools to skillfully step into any difficult conversation: click here to learn about Juice’s corporate training program, Power of Conversation!

According to Gallup, 24% of employees are actively disengaged, and likely to spread negativity to their co-workers.

As a leader, your first reaction may be “Well, if they’re not doing a good job and are toxic to the workplace, we don’t need them.”

But what about the disengaged yet mission-critical employees you do need?

Sep
15
David Donaldson

Want to improve customer service? Start with the employee experience. Learn more about Juice Inc.'s corporate training programs for employee engagement, conversation, innovation and leadership development

Customer Service TrainingHow is it that - in this day and age - customer service continues to be so terrible?

As a consultant and consumer in an era where businesses must remain competitive to survive, I find it not only frustrating but perplexing as to why bad customer service still exists.

In this article, the author suggests 6 reasons to explain the “why” behind the problem.

I’d like to add one more reason.

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Brady Wilson

Brady Wilson

Co-Founder of Juice Inc, Thought Leader & Author

Alex Somos

Alex Somos

Co-Founder of Juice Inc.

Jean-Francois (JF) Hivon

Jean-Francois (JF) Hivon

General Manager and Director of Sales

Juice Inc.

Juice Inc.

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David Donaldson

David Donaldson

Director, Client Solutions

Rick Boersma

Rick Boersma

Senior Facilitator & Keynote Speaker

David Donaldson

David Donaldson

Director, Client Solutions