Our Methodology

Juice: The Energy That Transforms People, Organizations and Results

Leaders have told us in no uncertain terms that they have three priorities:

1. Create a great employee experience
2. Create a great customer experience
3. Create great business results

Experience has taught us that it takes a certain ethos in order for these priorities to be realized.  We call it the Success Ethic: shifting managers from a Performance Management mindset to a Success Management mindset.  Juice enables leaders to build the conditions in which the employee, the customer and the organization can flourish and be successful.

This three-way success happens when you meet people’s felt needs—not assuming you know what they need, but eliciting from them what they need through skillful conversation.  Meet your employees’ felt needs and you unlock their discretionary effort. Meet your customers’ felt needs and you unlock customer engagement.

Unfortunately, a customer’s or employee’s felt needs are seldom identified, let alone met.  And when they are identified, they are often at odds with each other; what’s best for the customer can sometimes jeopardize the sustained wellbeing of the employee.  We teach leaders to create Pull Conversations, reconciling the needs of the employee with the needs of the organization and the needs of the customer with the needs of the employee.  The end result is great business results.

We have successfully implemented this methodology in three primary business sectors: Healthcare, Pharmaceutical Sales and Corporate Business.

We would love to start a conversation with your organization.  Please contact us to set up an appointment.